2026 SORTA Metro Access Customer Satisfaction Survey
Thank you for using Metro’s Access service. As a valued customer, your feedback is important. We hope you will help Metro by taking a few minutes to respond to the following survey.
As an expression of appreciation, individuals who complete the survey can be entered into a drawing for a chance to win one of three $50 Visa gift cards.
Metro is working with ETC Institute, an independent consulting company that specializes in transit and community-based research, to administer this survey. ETC Institute will compile the data received and present the results to Metro.
If needed, a caretaker or family member may assist in completing the survey by answering the questions on the customer’s behalf. The answers provided in the survey should represent the Access customer’s experience. If you have any questions regarding this research effort, you can contact ETC Institute at 1-913-829-1215.